Q&A
Q：Do you have a larger E-ink monitor?
A：At present, the largest one is 25.3-inch. The size of 31.2-inch or larger belongs to custom-made product, please contact us individually.
Q：The monitor is black and white, does it work?
A：90% of the display information is transmitteded by text, and no color does not affect the information acquisition. In addition, Paperlike has a rich grayscale, which can effectively simulates colors and identifies information. If you really need real colors, use them with a traditional monitor.
Q：Is it possible to purchase in bulk?
A：Yes. For bulk purchase, you should reserve in advance. As the screen is a precision components with a long production cycle.
Q：Is it possible to accept proper customization?
A：Yes. For example, the front panel can privately silkscreen customer-specific information, such as “XXX”, etc.
Q：Whether it can be used independently as the main display?
A：Yes. The product adopts HDMI interface, the speed is very fast and can be used as the main display.
Q：Can I use it outdoors?
A：Yes. Paperlike series monitors are especially suitable for use in outdoor, which is completely different from LCD.
Q: Is the device checked before departure?
A: Yes, we take extra time and check all the features and the hardware. We guarantee that our customers receive only faultless devices. Please keep in mind, however, that under certain circumstances - but in the rarest cases - due to the tests, images can remain on the device.
Q: Will I receive an invoice?
A: Yes. As soon as you have paid, the invoice is available. You can contact us to ask for it at any time. If there are any problems with customs, please do not hesitate to contact us.
Q: Will my data be treated confidentially when placing an order?
A：We will treat your data confidentially. All orders are sent via an SSL-encrypted page. All passwords are encrypted in the database. Your data will not be passed on to third parties and will not be used by third parties for advertisement.
Q: How can I cancel my order?
A: As long as the package is not shipped and paid for, you can cancel your order at any time. Simply contact us through contact@dasung.com.
Q: How do I proceed when my device is broken?
A: First, keep calm. Please contact us by e-mail, or message us in our shop. We will go through the errors, because, often, small software errors can be solved very easily with an update. If it is really a hardware fault, you can then make a warranty claim. You will receive further instructions from us.
Q: Where does the product ship from?
A: The product ships from Beijing, China
Q: Do you offer support?
A: You can email us anytime at contact@dasung.com
Q: Is the screen similar to a Kindle?
A: Yes - It is similar but with a much faster refresh rate and performance. There is no backlight or blue light. It is just like reading a newspaper.
Q: Does the Dasung Paperlike HD 13.3" work with Mac and PC?
A: Yes - The Paperlike is Plug and Play (PnP). That means it will automatically be recognized as a secondary monitor on both Mac and PC without the need to install any type of driver or software. However, the touchscreen feature does not work on a Mac without the additional installation of a 3rd party software (https://www.touch-base.com/download).
Q: Does the Dasung 253 25.3" Monitor work with Mac and PC?
A: Yes - The 253 is Plug and Play (PnP). It will automatically be detected by all operating systems (Windows, Mac, Linux, Ubuntu, Raspberry Pi).
Q: What is the difference between the HD and HD-FT models?
A: Both models are identical as far as size, weight, resolution, performance, etc. The HD-FT includes a the front light function (off, warm, cool) and touchscreen functionality on a Windows machine natively on on a Mac through third party software (hyperlink "third party software" to https://www.touch-base.com/download)
Q: Is an AC adapter included for the HD or Front Light Touch Model?
A: No - It receives power through the included HDMI/USB to mini-HDMI Y-cord.
Q: How long is the cable for the FLT and HD monitor?
A: The total cable length is 60". It is a Y cable. The connector at the bottom of the Y which connects to the Dasung Display is a mini HDMI. The other end of the Y is a USB and a normal size HDMI, these connect to your computer. HDMI is for information, USB is for Power.
Q: Can I use it with my laptop?
A: You can use it with your laptop. You need to have a HDMI port on your laptop to plug into. There is a stand that comes with the display so you can set it right next to the laptop
Q: What are the advantages of it being front lit vs not? Does it have to do with ambient conditions? What type is the front lighting?
A: Front lit means it has illumination so you can use it both in daylight and at night. It doesn't change the fundamental principles of how the monitor works or cause eye/headache issues.
Q: I don't want to clog the usb port on my computer. Can I connect it to an external USB source?
A: Yes you can! Simply use a standard USB wall plug adapter.