Return and Refund Policy
Returns: We regret to inform you that don't accept returns. Returns can be both challenging and costly, due to our chosen 3rd party delivery service, our shipment partner does not accept returns, especially with international shipping, customs fees, and potential unforeseen issues. Therefore, returns are challenging to process.We kindly request our customers to thoroughly consider their purchases before placing an order. Your understanding and support in this matter are greatly appreciated.
Refunds (if applicable): We offer a refund or exchange within 3 handling days after your purchase, before the item is shipped. To request a refund or exchange, please contact us at contact@dasung.com or send us a message.
Once approved, your refund will be processed, and the credit will be applied to your original method of payment within a specific timeframe.
To complete your refund, we require a receipt or proof of purchase. Please avoid sending your purchase directly back to the manufacturer.
Late or Missing Refunds (if applicable): If you haven't received your refund, start by checking your bank account. Then, contact your credit card company. Refunds may take time to reflect. If the issue persists, get in touch with your bank. Processing time may be involved. If you still haven't received your refund, reach out to us at contact@dasung.com.
Sale Items (if applicable): Sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at contact@dasung.com. We'll arrange for pickup and delivery to repair or replace the item.
After-Sales Service: If you face problems while using our product, don't worry. Contact us at contact@dasung.com for technical support. We'll respond promptly.
If we cannot resolve your issue online, we'll arrange for the item's pickup and delivery for repair (with shipping fees covered by us).
Refunds (if applicable): We offer a refund or exchange within 3 handling days after your purchase, before the item is shipped. To request a refund or exchange, please contact us at contact@dasung.com or send us a message.
Once approved, your refund will be processed, and the credit will be applied to your original method of payment within a specific timeframe.
To complete your refund, we require a receipt or proof of purchase. Please avoid sending your purchase directly back to the manufacturer.
Late or Missing Refunds (if applicable): If you haven't received your refund, start by checking your bank account. Then, contact your credit card company. Refunds may take time to reflect. If the issue persists, get in touch with your bank. Processing time may be involved. If you still haven't received your refund, reach out to us at contact@dasung.com.
Sale Items (if applicable): Sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at contact@dasung.com. We'll arrange for pickup and delivery to repair or replace the item.
After-Sales Service: If you face problems while using our product, don't worry. Contact us at contact@dasung.com for technical support. We'll respond promptly.
If we cannot resolve your issue online, we'll arrange for the item's pickup and delivery for repair (with shipping fees covered by us).