Frequently Asked Questions (FAQs):

Q: Do you have a larger E-ink monitor? A: Currently, our largest monitor is 25.3 inches. Sizes of 31.2 inches or larger are available as custom-made products. Please contact us for more information.

Q: Is the monitor black and white? Does it work? A: Yes, our E-ink monitors are monochrome. However, as 90% of information is conveyed through text, the lack of color does not hinder information acquisition. The grayscale and exceptional clarity effectively simulate colors and convey information. For true color needs, we recommend using a traditional monitor.

Q: Is bulk purchasing possible? A: Yes, bulk purchasing is possible. Advanced reservations are required, as our precision components have a longer production cycle.

Q: Can the monitor be customized? A: Yes, customization is available. For instance, we can silkscreen customer-specific information on the front panel.

Q: Can the monitor be used as the main display? A: Yes, the monitor uses an HDMI interface and can be used as the main display due to its high speed.

Q: Can I use it outdoors? A: Absolutely. Our Paperlike series monitors are specially designed for outdoor use and offer a distinct advantage over LCD screens.

Q: Is the device checked before departure? A: Yes, we conduct thorough checks to ensure all features and hardware are faultless. However, images may occasionally remain due to tests.

Q: Will I receive an invoice? A: Yes, once payment is made, your invoice is available. Feel free to contact us for any inquiries or customs-related issues.

Q: Is my data treated confidentially when placing an order? A: Absolutely, we treat your data with utmost confidentiality. Orders are processed via SSL-encrypted pages, and your data won't be shared or used for advertising by third parties.

Q: How can I cancel my order? A: Orders can be canceled as long as the package isn't shipped and paid for. Simply reach out to us via contact@dasung.com.

Q: What should I do if my device is broken? A: Contact us calmly via email or our shop messaging. We will troubleshoot, and if it's a hardware fault, guide you through the warranty claim process.

Q: Where does the product ship from? A: The product ships from Beijing, China.

Q: Do you offer support? A: Yes, you can email us anytime at contact@dasung.com.

Q: Is the screen similar to a Kindle? A: Yes, it's similar but with a much faster refresh rate and performance. There's no backlight or blue light, providing a newspaper-like reading experience.

Q: Does the Dasung Paperlike HD 13.3" work with Mac and PC? A: Yes, it's Plug and Play (PnP) and works as a secondary monitor on both Mac and PC. The touchscreen feature works on Mac with 3rd party software.

Q: Does the Dasung 253 25.3" Monitor work with Mac and PC? A: Yes, it's Plug and Play (PnP) and automatically detected by all major operating systems.

Q: What's the difference between the HD and HD-FT models? A: Both models are identical in size, weight, and resolution. HD-FT includes front light and touchscreen functionality.

Q: Is an AC adapter included for the HD or Front Light Touch Model? A: No, they receive power through the included HDMI/USB to mini-HDMI Y-cord.

Q: How long is the cable for the FLT and HD monitor? A: The total cable length is 60". It's a Y cable with mini HDMI, USB, and normal HDMI connectors.

Q: Can I use it with my laptop? A: Yes, you can use it with your laptop if it has an HDMI port. A stand is included for setup.

Q: What are the advantages of it being front lit? Does it have to do with ambient conditions? A: Front lighting allows use in both daylight and night without changing the fundamental display principles or causing eye/headache issues.

Q: Can I connect it to an external USB source instead of my computer's USB port? A: Yes, you can use a standard USB wall plug adapter for power.