Refund policy

I. After-Sales Service Policy

1. Scope of After-Sales Service

This policy applies to customers who purchased DASUNG products through the official website, shop.dasung.com. For products purchased through other channels, please contact the original point of purchase to request after-sales service. Such requests will be subject to the policies of that specific channel.

2. After-Sales Service Period

The after-sales service period for products is one year from the date of sale.

3. After-Sales Service Procedures and Cost Responsibility

During the after-sales service period, should any product malfunctions or usage issues arise, we will first provide online technical support and trouble shooting assistance. If the issue cannot be resolved online, customers may, following our instructions, return the product to a designated address for inspection and repair.

Upon receipt of the returned product, we will conduct an inspection to determine the cause of the malfunction and establish responsibility for any associated costs.

Malfunctions or damage caused by human factors: This includes, but is not limited to, issues resulting from improper use, accidental damage, or other causes unrelated to the product’s inherent quality. In such cases, the customer shall bear all repair-related costs, including—but not limited to—the cost of replacement parts, round-trip shipping, and any applicable customs duties or other related charges.

Malfunctions or damage caused by the product itself: If the inspection confirms that the issue stems from the product’s inherent quality, we will cover all repair costs, the cost of replacement parts, round-trip shipping, and any applicable customs duties, provided the request falls within the after-sales service period.

For products that exceed the aforementioned after-sales service period, the customer shall bear all costs associated with any required repairs, including—but not limited to—the cost of replacement parts, round-trip shipping, and any applicable customs duties or other related charges.

II. Order Cancellation Policy

If you wish to cancel an order, please contact us promptly. Whether a cancellation request can be accepted depends on the shipment status of the items.

If the items have not yet been shipped: You may request to cancel your order. Once the cancellation is approved, a 3% processing fee (based on the total order amount) will be deducted, and the remaining balance will be refunded via the original payment method.

If the items have already been shipped: You will be responsible for all costs associated with the cancellation, including—but not limited to—shipping costs (both outbound and return) and any applicable customs duties. The specific handling process and refund amount will be determined based on the actual transit status of the items and the calculation of the associated costs.

III. Return and Refund Policy

1. Return Request Period

Return requests must be submitted within 7 calendar days of receiving the product. You must provide a valid Shopify Order Number so that we can verify your order details and process the request.

In principle, return requests submitted after this 7-calendar-day period will not be accepted.

2. Return Conditions and Costs

When requesting a return, please follow our instructions to ship the product back to the designated return address. You are responsible for all return shipping costs and any applicable customs duties.

Once a return is approved, a 15% restocking/processing fee (based on the total order amount) will be deducted from the refund.

3. Return Inspection and Refund Processing

Upon receiving the returned product, we will inspect the item and its accessories.

If the inspection confirms that the product is in a condition eligible for return, we will process the refund within 7 business days. The refund amount will be the eligible refund total minus the 15% restocking/processing fee.

Refunds will generally be issued via the original payment method. The actual time it takes for the funds to reach you may vary depending on the processing times of the payment provider, bank, or other relevant service institutions.

If the returned product is found to be damaged, missing accessories, or otherwise ineligible for return, we will contact you to discuss the next steps based on our inspection findings.

IV. Return Contact Information

Before requesting a return, please contact us to confirm your return request and shipping arrangements. Do not return any products without prior confirmation.

Return Address: Beijing Dashang Technology Co., Ltd.
Building 14-2, Zhongnan High-tech Industrial Park, No. 2 Weituo Street, Sanlitun Subdistrict, Zhengding County, Shijiazhuang City, Hebei Province
Contact Person: Xue Yingsong
Phone: +86-18103315937

V. Additional Notes

When requesting after-sales service, order cancellation, returns, or refunds, customers must provide truthful, accurate, and complete order information and cooperate with us throughout the necessary verification and processing procedures.

Any matters not covered by this policy shall be handled in accordance with the applicable laws and regulations of mainland China and the terms of the relevant order.

In the event that any provision of this policy conflicts with applicable laws and regulations, the mandatory provisions of the laws and regulations of mainland China shall prevail.

Thank you for your support and trust in DASUNG. We remain committed to providing you with professional, reliable products and after-sales service.